DFCC Bank Vacancies - Call Centre Representatives
CONTACT CENTRE REPRESENTATIVES – LOCATION MALABE
You should ideally;
- be below 25 years of age
- possess strong oral and written communication skills. Being trilingual will be a definite advantage
- possess excellent interpersonal skills
- possess good problem-solving skills
- be motivated to provide excellent customer service
You will be responsible for,
- informing the Bank’s products and services to existing and potential customers
- cross-selling products and services over the phone to customers
- listening to customer queries and handling them effectively
- assisting in conducting surveys on customer satisfaction levels and resolving complaints
An attractive remuneration package inclusive of a basic salary, allowances, and OT payments as well as flexible work arrangements and training opportunities is available for chosen candidates.
As a bank, we are an equal-opportunity employer, committed to promoting an inclusive environment and diverse environment. Recruitment to the Bank is based solely on merit and competency for the job role irrespective of other characteristics that make our employees unique.
Any form of canvassing is discouraged. Correspondence will only be with the short-listed candidates.
Apply via the DFCC Job portal by filling out the online application form and submitting the same on or before 24 October 2022.
Senior Vice President (Human Resources)
DFCC Bank PLC, 73/5 Galle Road, Colombo 03
website – www.dfcc.lk
